Whether you want leadership and management solutions, better teams, more effective communications and presentations or a more substantial and sustained culture change, we devise solutions that produce results.
Profound behavioural change is brought about most effectively through in-depth workshops. It allows people time to experiment and rehearse new behaviours under the expert guidance of insightful performance coaches.
We deliver behavioural change by targeting:
We always want to ensure that our work is effective as possible. That means finding out as much as possible about your organisation and its people. Our process in assessing and monitoring both the behaviour of your people and the ways in which they interact can quickly improve your business as a whole. We follow a 4 D's process:
Our professional and personal development courses are specifically tailored to your needs, so that the learning events your people receive will be as potent as possible.
Our Methodology
The Maynard Leigh Experience refers to the learning processes and exercises we use to enable people to improve their performance. Participants have the opportunity to rehearse new behaviours in a safe learning environment supported by expert coaching. This is what really makes the difference.
We have pioneered a powerful learning technology using theatre-based ideas that create highly engaging experiences, accelerating learning in an action-orientated, stimulating and enjoyable way. Producing behavioural change demands a creative approach that appeals to all aspects of a person's ability to learn, grow and develop. We call it 'whole-self learning'.
By developing people’s cognitive, emotional and behavioural skill, you can maximise each person’s effectiveness and improve organisational performance.
We inspire our participants by unlocking their potential to perform outstandingly.
We are committed to ensuring that all our development events are relevant, practical and make a difference to the business.
In particular we:
- use ideas from the theatre combined with business know-how creating an exciting, fast moving learning environment
- get people up and doing, rather than being talked at
- create a learning environment in which people experiment and grow
- encourage people to take risks, seeing our workshops as learning laboratories
- recognise that people have different learning styles
- expect all learning to be closely linked with the business environment
And all our work is backed up by rigorous intellectual research and easy-to-use materials, including several publications.
Our Commitment to Quality
Our service is independently scrutinised by the CPD. This assures a level of quality. Nevertheless we commit to certain service and quality standards for all of our work with clients.
SERVICE LEVELS
Performance Coaches: We use only experienced and insightful leaders to run our events. We expect them to be fully briefed on the client culture, and performance objectives.
Our performance coaches will arrive one hour before the starting time of the event and will stick to the agreed time frame. They will deliver the event content consistent with the outline agreed with you. This is regularly monitored by Maynard Leigh management.
Event Control: To ensure efficient venue arrangement for each event, we will maintain a detailed event check list approach. This will assist both parties to clarify responsibilities, timescales and logistical arrangements.
Troubleshooting Problems: Maynard Leigh will respond to problems and trouble shoot rapidly, normally responding immediately or for less urgent issues within 48 hours. We will take responsibility for resolving issues, working with you to ensure the service runs smoothly over the life of the contract.
The first point of contact will be the Project Coordinator, and the Lead consultant for the project will immediately be involved in any unresolved problems. Ultimately a director may become involved to ensure that service receives the attention it deserves and we take this commitment seriously.
Our experience is that, if we manage to establish the sort of client/provider partnership we enjoy, we can often anticipate problems and work with you on resolving them. Prevention is best.
EVALUATION AND QUALITY CONTROL
It is very hard to measure qualitative development of this kind. Nevertheless, we work hard to monitor both our performance and the impact it has on your company. We consult with our clients and devise methods of evaluation suitable to each project. These might include:
Reviews: We propose regular communication between the relevant Maynard Leigh people and your own, to assess the ongoing service, and ensure efficient working between us.
Administration: Halfway through the project, we will issue an e-mail request to client’s administrative team to enable them to comment on our administration service during the period.
Participants: We will want to agree with client a procedure for attendees to give feedback on the quality of the event. We will actively review this feedback and respond appropriately.
Ratings: If, as often is the case, the evaluation system uses an overall participant rating from 1 (very poor) to 5 (excellent), Maynard Leigh will achieve at least 80% of the received forms at a rating of between 4 and 5.
If the average standard of participant response falls below this service level, we will address the issue with an investigation and aim to improve the quality of response.
Management Reporting: We require all Maynard Leigh performance coaches leaders to complete a leader’s report after each event. It comments on how the Maynard Leigh office team has supported the event, any participant or venue issues. This enables our management to monitor leader performance, and quickly highlight problems.
Transfer of Learning: Ultimately we evaluate the impact of our learning events by collecting evidence of changed behaviour and actions over time. This is a process we plan with our clients. Like all successful communities, there's a definite way in. So if you want to make contact it helps to understand the route. We want like-minded talented people to join our community but are limited by the amount of commercial work available. While this keeps growing, our first priority is to provide work for our most actively committed people who have made a long term personal investment to build the community and the company.
For more information on our evaluation process, please ask for our pamphlet: “PROVE IT! – A Guide to Return on Investment”
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Individual Effectiveness
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Interpersonal communication
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Leadership growth
Leadership growth We can help your employees today become the leaders of tomorrow
